What is Vale Wellness?
Vale Wellness brings together wellness education, coaching, and access to clinician-guided care. Medical evaluation and prescribing are provided by independent licensed clinicians.
What care options can I explore?
Explore medical weight management, peptide therapy, hormone care for men and women, lab testing, genetic testing, and wellness memberships. Availability depends on your location, clinical eligibility, and the services offered by our partners.
How do I get started?
Choose the care path that interests you, then complete a secure intake. Your clinical care team will review your information and explain the next steps, including any testing or consultation needed.
Does everyone qualify for prescription treatment?
No. A licensed clinician reviews your health history, goals, and any required testing to determine whether treatment is appropriate. Completing an intake does not guarantee a prescription.
Do I need lab work?
Your clinician determines whether testing is needed before starting treatment or during follow-up. Requirements depend on your health history and the care you’re considering.
Do I need a membership to receive care?
No. A membership is not required to receive care through Vale Wellness. Memberships are optional for those who want additional wellness support and coaching.
Are medications and labs included in my membership?
No. Membership fees, prescribed medications, and laboratory testing are separate charges. Review the full costs before enrolling or proceeding with services.
How do memberships renew?
Memberships renew automatically every 29 days until canceled. This is a 29-day billing cycle rather than a calendar-month subscription, so your billing date will shift over time.
Is there a minimum commitment?
No. There is no minimum commitment. You can cancel before your next billing to stop future renewals.
How do I cancel?
Email support@valewellnessrx.com for cancellation assistance before your next billing. Please include your name and the email associated with your membership.
Are membership payments refundable?
Membership charges already incurred are nonrefundable, except where required by law. Canceling stops future renewals; it does not refund previous charges.
When will I receive my medication?
Timing depends on clinical approval, any required testing, medication availability, and pharmacy processing and shipping. Your care or dispensing team can provide information specific to your prescription.
Who should I contact with medical questions?
Contact your clinical care team through the secure patient portal for questions about symptoms, prescriptions, medications, or lab results. Please do not send sensitive medical information to the general support email.
How can I contact Vale Wellness?
For membership, billing, cancellation, or website questions, email support@valewellnessrx.com.
For a medical emergency, call 911 or your local emergency number.