Membership & General Support
For questions about membership plans, billing, cancellations, or navigating our website, email:
Please include your name and a brief description of what you need help with.
Email Support →Membership Cancellations
Memberships renew automatically every 29 days, with no minimum commitment. You can cancel before your next billing to stop future renewals.
Email support for help with cancellation. Membership charges already incurred are nonrefundable, except where required by law.
Medical Questions
For questions about symptoms, medications, prescriptions, or lab results, contact your clinical care team through the secure patient portal.
To protect your privacy, please don’t send medical records or sensitive health information to our general support email.
Looking for a Quick Answer?
Visit our FAQ for information about care options, memberships, and getting started.
View FAQs →For a medical emergency, call 911 or your local emergency number.